Shipping policy

Shipping Policy

At Rewaaj, we aim to provide a seamless shopping experience with reliable and efficient shipping. Please review our shipping policy for details on how your order will be processed and delivered.

1. Shipping Locations

  • We currently ship to all cities and regions within Pakistan.
  • International shipping is not available at this time.

2. Order Processing Time

  • Orders are processed within 1-3 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Charges

  • Shipping costs are calculated at checkout and are based on the delivery location and the weight of the package.
  • Free shipping may be offered for orders exceeding a specified amount. Details will be highlighted during checkout or promotions.

4. Delivery Time

  • Delivery times typically range from 4-6 business days, depending on your location.
  • Please note that delays may occur due to unforeseen circumstances, such as weather conditions or courier service issues.

5. Order Tracking

  • Once your order is shipped, you will receive a confirmation email or SMS with a tracking number and instructions to track your package.
  • Please contact our customer service team if you experience any issues with tracking your order.

6. Failed Deliveries

  • Ensure the shipping address and contact information provided are accurate and complete.
  • If a delivery fails due to an incorrect address or the recipient being unavailable, the customer may need to bear the cost of reshipping.

7. Damaged or Missing Items

  • If your package arrives damaged or with missing items, please contact us within 48 hours of delivery. Provide clear photos of the package and its contents for investigation.
  • We will replace damaged or missing items at no additional cost to you.

8. Changes to Shipping Information

  • If you need to update your shipping address or other details, please contact us within 24 hours of placing your order.
  • Changes made after the order is shipped may not be accommodated.

9. Contact Us For questions or concerns about shipping, please reach out to us:

We appreciate your trust in Rewaaj and look forward to delivering your order promptly!